We care about the environment
We care about people
Our mission is: to give amazing maids service, manufacture dependable association with our customers. Customer Satisfaction is American house keepers administration number one.
1. Access to your home
Most of our clients are not home during our cleaning. We demand that on the off chance that you are not home please furnish us with a key and an alert code if important. On the off chance that you like to be home and given the cleaners access we will furnish you with a surmised time that cleaners will be there inside a two hour window-similarly for instance 8:30-10:30am or12:00-2:00pm. We will do our best to plan you at the season of day that works best for you. If you don’t mind comprehend that with traffic and unexpected conditions, it is hard to give you a specific time the cleaners will arrive.
2. Rescheduling or dropping your appointments
You may reschedule, skip, include, or drop any of your cleanings. We comprehend anything can occur. In spite of the fact that we don’t charge for undoings or rescheduling that is done before our cutoff period, if it’s not too much trouble remember that our staff does not get paid in the event that they don’t have cleaning arrangements. Kindly be thoughtful. We ask that you drop or roll out any improvements to your arrangement by 9 AM ONE BUSINESS DAY before your arrangement else you will be charged 80% of the expense of the arrangement. All Mondayappointments must be dropped no later than 12 PM(noon) on the Friday previously. This will enable us sufficient opportunity to plan different clients. We can’t acknowledge any abrogations as well as changes on Saturdays or Sundays. Our office is shut and your message won’t be gotten on schedule. On the off chance that you leave us a voice message, email or instant message to drop or change your arrangement, it would be ideal if you make a point to check for our affirmation. In the event that no one reacted back to you inside 24 hours that just implies that we never got your message. If you don’t mind recollect: YOU HAVE TO HEAR FROM US TO CONFIRM YOUR CANCELLATION.
We maintain whatever authority is needed to stop administration if such a large number of abrogations occur.
All scratch-offs must be made through our office. Kindly don’t tell your cleaner.
3. Booking an Appointment – Credit Card Required
To plan an arrangement you should furnish us with your legitimate Mastercard information.
We assume your praise card data to hold your arrangement and secure auspicious installments. Your Mastercard won’t be charged except if we don’t get the installment for administration that day. On the off chance that you neglect to leave an installment upon the arrival of the administration, your Mastercard will be charged automatically.
Payment is normal in full the day of the cleaning. You may pay with money, check, Chase QuickPay (use email address [email protected]) or by significant credit card.
All unpaid adjusts will be naturally charged to your Visa with every relevant expense. A 15% fund charge will be added to unpaid adjusts more than 30 days. All bank charges brought about because of NSF checks will be passed on to the customer at a level pace of $35 per check.
Invoices that are more than 90 days past due are gone over to accumulation. We maintain all authority to take every lawful activity to gather sums owed and all relevant and legitimate fees.
5. No Soliciting Policy
When going into an understanding for administrations with American maids service of Chicago, Inc., you make a deal to avoid requesting for contract any staff part acquainted with you by American servants administration of Chicago, Inc., for any home-related services.
We invest a lot of energy and assets finding, meeting, checking references and foundations, and preparing our cleaners. Whenever enlisted, they consent to an arrangement banishing them from playing out any home-related administration for any of our past or present clients. Be that as it may, on the off chance that you do wish to utilize a staff part legitimately please talk about this issue with the proprietor. On the off chance that you are found to have requested one of our staff please make a special effort to be exhorted that our referral/preparing charge is $2,000 per contracted worker. Installment is expected inside 30 days from the date on the invoice.
We consider our representatives our most significant resource and charge accordingly.
6. 48 Hours Guarantee
American maids service of Chicago, Inc., is certain to such an extent that our cleaners will give the most abnormal amount of administration accessible that we are eager to offer you this assurance. For all first time or one-time cleaning that did not have whenever confinements from a client, just as for every single repetitive cleaning, we offer our 48 hours ensure. On the off chance that you are not happy with our administration under any circumstances, reach us inside 48hrs in the wake of cleaning and we will send the most readily accessible group following day to re-clean whatever is being referred to agreeable to you at no charge to you. We can’t give any free re-cleans if there was a period constraint on one-time or first time hourly jobs.
7. Individual things and Items of fundamental value
The nature of cleaning requires our staff to contact for all intents and purposes all things in your home. We are as cautious as could be allowed while we are cleaning your home, however on the off chance that harm or misfortune occurs, if you don’t mind inform American house cleaners administration of Chicago, Inc., inside 48 hours of the cleaning date. We will tell you promptly if something is inadvertently harmed during the cleaning or in the event that we discover something harmed regardless of whether the harm was not brought about by our group members.
We accept no risk for harm or loss of things that are not verified appropriately or were harmed before our cleaning, and we are not in charge of harm because of flawed and additionally ill-advised establishment of any thing. (Model: substantial pictures dangling from thumbtacks, or dings in furniture that were there before we cleaned) Items of extraordinary worth (money related or wistful) ought to be tidied or cleaned by the proprietor. American house keepers administration of Chicago, Inc., confines its obligation to substitution expenses of up to $250 for every individual thing; whichever is less per event. All surfaces (i.e.: Marble, Granite, hardwood floors, and so forth.) are thought to be fixed and prepared to clean without causing harm.
8. Security of our staff and others
We should almost certainly work uninhibitedly and without diversions. Each exertion is made to work securely and warily, however we can’t expect obligation for the wellbeing of others. This incorporates kids and pets. Be exhorted that on the off chance that we are liable to diversions that influence our capacity to work in our ordinary style or speed, we maintain all authority to charge for our additional time spent in the home for that reason.
If under any conditions a worker of American house keepers administration of Chicago Inc., feels that their own wellbeing is in peril enough to leave the place of work, because of activities by the client, or others at the place of work, the client will even now stay at risk for the full cost of the job.
Your pets are imperative to us. For their wellbeing just as our own, if it’s not too much trouble told us how they ought to be dealt with. We totally venerate pets, and the greater part of us have their own. In spite of the fact that remember, hounds will in general be increasingly defensive and felines progressively terrified, when proprietors are not home. We don’t play, feed or walk your pets, or tidy up their mishaps. In spite of the fact that we utilize earth well disposed items in your home, regardless they can be poisonous for your children and pets whenever gulped. We need to ensure everybody in your family unit remains upbeat and solid. We won’t be in charge of any harms brought about by your pet in your home. On the off chance that a cleaning team goes to your home and your canine isn’t bolted up and our representatives feel compromised by your pooch, we maintain whatever authority is needed to reject the administration, however you will be charged the full rate.
10. Hold up time
When our representatives need to hold up more than 15 minutes for somebody to open the entryway, bring keys, total their work and so on we maintain whatever authority is needed to lessen the season of the arrangement by the measure of time our colleagues needed to spend on pausing, or charge for the hold up time at $20.00/HR per individual notwithstanding your cleaning rate.
11. Preparing for cleaning
In request to get the best cleaning, we do prescribe that you get any things from the floor.
We can generally clean more altogether when we don’t need to swim through mess. We demand that during hot days